Who we are
Our website address is: https://excaliburdealerslimited.com.
At Excalibur Dealers Limited, we respect the privacy of our customers and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you when you use our website or purchase our products and services.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name.
- Telephone number.
- Email address.
- Billing and delivery information.
- Order and purchase details.
- Information you provide when contacting us.
- Information relating to repair or servicing requests.
- Website usage and technical information where collected through our website.
We only request information that is reasonably necessary for the relevant business purpose.
How We Use Your Information
We may use customer information to:
- Process and manage orders.
- Confirm purchases and payments.
- Arrange delivery.
- Respond to customer enquiries.
- Provide after-sales support.
- Handle returns, replacements, repairs, and refunds.
- Provide device repair and servicing.
- Communicate important information about an order or service.
- Improve our website, products, and customer experience.
- Protect our website and business against misuse or fraudulent activity.
- Meet applicable legal and regulatory requirements.
Device Repair Information
When a customer gives us a device for repair or servicing, technical information or other information stored on the device may be accessible during the repair process where necessary to diagnose or resolve the issue.
Customers should back up important data and remove sensitive personal information where possible before submitting a device for repair.
Sharing Information
We do not sell customer personal information as a business practice.
We may share relevant information with trusted service providers where necessary to operate our business, such as payment providers, delivery or courier companies, website service providers, technical service providers, or other parties involved in fulfilling an order or providing a requested service.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, website, or business.
Payment Information
Where payments are processed through third-party payment providers, payment information may be handled directly by the relevant provider according to its own privacy and security practices.
We do not require customers to provide unnecessary payment information through our website.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, improve performance, understand how visitors use the website, and provide relevant website features.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Data Security
We take reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, providing services, and meeting applicable legal requirements.
Your Privacy Questions
If you have questions about how we handle your personal information or would like to make a privacy-related enquiry, please contact us.
Excalibur Dealers Limited
Phone: +254 702 768499
Email: info@excaliburdealerslimited.com
Location: E.T. Center Building, Opposite Comfy Hotel, Ground Floor, Room No. G09, Eldoret, Kenya.
We may update this Privacy Policy when necessary. The latest version published on our website will apply from the stated update date.