Welcome to Excalibur Dealers Limited. These Terms and Conditions explain the terms that apply when you purchase products from us or use our services.
By using our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. About Excalibur Dealers Limited
Excalibur Dealers Limited is a technology and mobile device company based in Eldoret, Kenya. We specialize in smartphones, tablets, laptops, watches, headphones, earbuds, chargers, accessories, and professional device repair and servicing.
We aim to provide genuine, reliable technology products together with professional customer support and after-sales service.
2. Products and Product Information
We make every reasonable effort to ensure that product names, descriptions, specifications, images, availability, and other information displayed on our website are accurate.
However, manufacturers may change product specifications, packaging, colours, or included accessories without prior notice. Product images are provided for identification and illustration and may sometimes differ slightly from the actual product due to photography, lighting, or screen settings.
Customers should review the product information before placing an order and contact us if they require clarification about a product.
3. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
An order is considered confirmed after payment has been received and the order has been accepted by Excalibur Dealers Limited.
Although we take care when displaying prices, errors may occasionally occur. If a product has been listed at an incorrect price, we reserve the right to correct the error and, where necessary, cancel the affected order. If payment has already been made for an order that we cancel because of a pricing or availability error, the appropriate refund will be arranged.
4. Product Availability
Products displayed on our website are subject to availability.
An item may become unavailable before an order is processed. If this happens, we will communicate with the customer and provide the available options, which may include waiting for stock, selecting another product, or receiving a refund where applicable.
5. Orders
Customers are responsible for providing accurate information when placing an order, including their name, telephone number, delivery location, and any other information required to process the order.
We may contact a customer to confirm order details before processing an order.
We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, incorrect pricing, suspected fraudulent activity, or inaccurate order information.
6. Delivery
Delivery arrangements, charges, and timelines may vary depending on the customer’s location, product availability, order details, and courier service used.
Customers are responsible for providing accurate delivery information and being available to receive their order.
Once an order has been handed to a third-party courier, delivery may also be affected by circumstances outside our direct control. Customers should inspect their order when it is received and report any damage, incorrect product, or other issue to us as soon as possible.
7. Returns, Replacements and Refunds
Our Refund and Returns Policy explains when a product may qualify for a return, replacement, repair, or refund.
Products may qualify where they are defective, damaged upon delivery, incorrect, or significantly different from the description, subject to our inspection and applicable conditions.
Customers may be required to provide proof of purchase and return the product with its original packaging, accessories, manuals, and other items supplied with the product where applicable.
Products damaged through misuse, accidents, liquid damage, unauthorized repairs or modifications, improper installation, or normal wear and tear may not qualify for a return or refund.
Please review our Refund and Returns Policy before making a purchase.
8. Repairs and Servicing
Excalibur Dealers Limited provides professional device repair and servicing.
Before submitting a device for repair, customers should back up important data and remove personal information or accounts where appropriate.
Repair procedures may involve handling or resetting a device. While we take reasonable care of customer devices, customers are responsible for maintaining their own backups. We will not be responsible for loss of data where liability is legally excluded.
The exact repair procedure, cost, parts required, and expected completion time may depend on the condition and model of the device.
9. Warranty
Where a product or repair service is covered by a manufacturer’s or Excalibur Dealers Limited’s warranty, the applicable warranty terms will apply.
Warranty coverage does not automatically cover damage resulting from misuse, accidents, unauthorized repairs, physical damage, liquid damage, or other exclusions stated in the applicable warranty terms.
Customers should contact us if they need clarification about the warranty applicable to a particular product.
10. Website Use
Customers agree to use our website lawfully and not to misuse, interfere with, or attempt to gain unauthorized access to any part of the website.
We reserve the right to update website content, product information, prices, availability, and these Terms and Conditions when necessary.
11. Privacy
Customer information is handled in accordance with our Privacy Policy.
We collect and use information where necessary to process orders, communicate with customers, provide services, arrange delivery, provide after-sales support, and operate our business.
12. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our products, services, business operations, or legal requirements.
The latest version published on our website will apply to future purchases and website use.
13. Contact Us
If you have questions about these Terms and Conditions, an order, a product, or our services, please contact us:
Excalibur Dealers Limited
Phone: +254 702 768499
Email: info@excaliburdealerslimited.com
Location: E.T. Center Building
Opposite Comfy Hotel
Ground Floor, Room No. G09
Eldoret, Kenya